I've a short while ago been educated that the Kingaroy (Qld, Australia) Harley Davidson outlet is getting pressured to close With all the franchise settlement not getting renewed as Harley Davidson Australia are from the watch that this outlet just isn't ‘practical’.
November 11, 2016 at seven:03 pm My partner acquired a used 2012 Fats bob from Chattahoochee Harley in Columbus Ga. On December twenty sixth 2014. Several months after buying the bike the entrance master cylinder went lousy. We took the bicycle for the service Office at precisely the same supplier. They billed his extended guarantee for your maintenance. Then a number of months later on one of the headlights went out so we took the bicycle to Fantastic South Harley in Newnan Ga to obtain that fastened and after they ran the vin around the bicycle they instructed us there was an active remember about the bike. Guess just what the recall was? The front learn cylinder.
I will never obtain Yet another High definition from any supplier you've considering the fact that Mancuso screwed me so negative. My future bike and Each one after that should be anything at all besides a Harley and doubtless and Indian. My next action should be to sue them in court
Since it was a Saturday they might not call tech assist so I went home and returned on Tuesday since the seller is shut on Mondays. The dealer referred to as tech supt. and was instructed that both need to get the job done. They kept the bike for three days twiddling with both equally the wired and wi-fi head set. I needed to just take an uber property that day. After 3 times I used to be advised to come get the bicycle and tech supt would do additional investigation and get back to us. Time for an uber back to the supplier. It had been at that time I begun examining with other dealers to see if anyone could give me additional details about the products. I eventually spoke with a buddy at Adirondack Harley who informed me it was A technique or the opposite but not both. I relayed that information and facts to my seller who had not nonetheless been advised that by tech supt. It was at that time I commenced my contact with your customer service Section concerning this blue tooth product , the poor representation in the catalog, misinformation through the dealer and wholly inaccurate data from tech supt. I also pointed out The shortage of a parts breakdown to have replacement parts and The lack to move the device from a person helmet to another mainly because it employs 2 sided tape to safe The bottom on the helmet. Normally with any accessories There exists an instruction sheet and a parts breakdown for alternative parts. With this product or service there is nothing. You haven't any way to get a substitution speaker, base or microphone.
On 11/13/2017 at 425pm I called yet again. Jessica was out in the Workplace but I had been connected with Matt. A prolonged discussion after he reviewed the notes. Matt overtly admitted a lack of data and or mis info on Harleys aspect but he wasn't budging to the insulting present of $300 nor was he budging on the journey expense I incured. After i questioned Matt about the price of the headsets his response made my blood boil. “I have no idea the price of the pair, the seller are unable to provide them with to you at Value. They should make profit†my reaction was polite, how much gain did they make to the 8 times that they had a tech to the bike for very little? So its all with regard to the cash not The shopper satisfaction? Matt explained nothing. I then finished the dialogue with an easy rationalization. You will find 2 methods to go using this type of. I will consider this to social websites, encounter e-book and Harley message boards…. You could be the hero or even the goat. We aren't chatting Many dollars, ended up talking about a number of hundred. How will you Imagine the Harley loved ones goes experience once they look at this? That Harley place out an item with Completely wrong information , That tech supports produced expensive faults , that shopper treatment refused to help The client and afterwards made an effort to bully me? If it prices you 1 sale I will likely have made my position. I feel it can Price Considerably much more than the few hundred pounds I was asking for. Or you are able to be the hero when I create how well you dealt with the specific situation and created me truly feel like my challenge was vital enough to take care of to my gratification. Matt only said “you can do what ever you desire, the money is with the vendor.
So it absolutely was Okay for these regional dealerships to assist you and market your motorcycles in challenging moments, but now You aren't only not supporting them, but you might have chose to change your back on these dedicated business owners whom you course as your ‘relatives’?.
I happen to be Driving for around 22 many years on in addition to Harleys and located that my Vulcan Nomad 1500 fi came closest to comparison with my FLHTCU. Right before I phase back within the Macon dealership, I'll transfer back to rice burners to steer clear of the cold shoulder. Harley Davidson, if you want to Obtain your stocks back in the ideal route, send undercover persons to franchises to check out very first hand shopper relations and take care of from the ground up. I felt like Macon staff members have “taken a knee†to new clients.
June 29, 2017 at seven:ten pm Im fed up with this particular, Thunder Tower West in Morrow,Ga…..to start with they had a femal Performing there for approximately 2 times that helped me acquire my bicycle, sorry helped rob me of my income on crap. But Otherwise to make matters even worse im Lively Duty Maritime they usually attempted to notify me i simply cannot register my bike in Ga i needed to register it in Mc the place I had been stationed and id was currently from i informed them no youre dumb I'm able to sign up it where ever the hell i want and did…or so i thought.
As well lower of mileage to acquire this happen and cannot uncover everyone in company for assistance. This is a disgrace that there's not even an email deal with for customer care/support.
A couple of months pass And that i am now instructed that Tifton HD has carried out all that they can do to repair my bike and for me to come get it.
August 31, 2015 at 11:19 am The unhappy aspect about all this lousy support from the Harley dealership is not isolated. I reside in Orlando, Florida and We have now two dealerships in the adjacent county, a single respectable, the other not a great deal. The just one in Orlando is terrible. So, I am starting to feel that the services departments for Harley dealerships all around the place suck.
To resolve the challenge, I'd respect both a replacement motorcycle for the same 1 I ordered or more service to my latest motorcycle making sure there won't be any other mechanical issues and also replacement parts for my chrome parts which were stained throughout assistance. I'd also such as 5-calendar year extended security I assumed I obtained, given I acquired the cardboard and every thing, Hole Insurance coverage and many of the stipulations and stipulations in producing and gone in excess of with me without having misrepresentation.
July 28, 2014 at eleven:54 pm I purchased a 2012 CVO Street Glide Completely new!!! In the final 3years it has been inside the shop for a variety of challenges. I feel it absolutely was during the store for approximately a year collectively. I dont understand what the hell is the trouble is. I believed once you buy a CVO you have been obtaining the “Prime OF The road†Harley. I paid out large sum of money for this Motorcycle, I must have any troubles in the least!
By the way I’m not American I are in Canada read more Harley ought to give Work opportunities to Individuals the loaded are receiving richer I hate This technique I don't like china .